Shipping and Returns
๐ฆ Shipping & Returns
We know when you order something special, you want it in your hands ASAP โ especially if itโs a gift. Hereโs everything you need to know.
๐ Shipping
Processing Time
Most orders are processed within 2โ5 business days.
Personalized items may take slightly longer depending on the level of customization.
During holidays and peak seasons, processing times may extend โ weโll always do our best to communicate clearly.
Shipping Time
Once your order ships, delivery typically takes:
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3โ7 business days (Standard U.S. Shipping)
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Expedited options available at checkout
Youโll receive tracking information as soon as your order ships.
Local Pickup (Erie Area)
We offer free local pickup for customers in the Erie area.
Select โLocal Pickupโ at checkout and weโll email you when your order is ready.
Incorrect Addresses
Please double-check your shipping address before placing your order.
We are not responsible for packages delivered to incorrect addresses provided at checkout.
๐ Personalized Orders
Because many of our products are custom-made just for you:
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Please carefully review all personalization details before submitting your order.
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We copy and paste exactly what you enter (including spelling and punctuation).
If you notice an error immediately after placing your order, email us as soon as possible. We cannot guarantee changes once production begins.
๐ Returns & Exchanges
We want you to love what you ordered.
Non-Personalized Items
Eligible for return or exchange within 14 days of delivery.
Items must be:
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Unworn
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Unused
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In original condition
Customer is responsible for return shipping unless the item arrived damaged.
Personalized Items
Due to the custom nature of these products, personalized items are non-refundable and non-returnable unless:
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The item arrives damaged
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There was an error on our end
If something isnโt right, please contact us within 3 days of delivery with photos so we can make it right.
๐ฆ Damaged or Lost Packages
If your order arrives damaged:
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Take photos immediately
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Email us within 3 days
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Weโll work quickly to resolve it
If a package is marked delivered but you donโt see it:
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Check with neighbors
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Check your local post office
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Wait 24 hours (sometimes carriers mark early)
We are not responsible for carrier delays but will always try to help.
๐ฌ Questions?
Weโre a small business, and we genuinely care about your experience.
Email us anytime at:
theboutiquebysarah@gmail.com
Thank you for choosing to shop small. It truly means everything to us.